We want you to be completely satisfied with your purchase from ShopComet. If you are not satisfied for any reason, you may return the item(s) within 2 days of receiving your order for a refund or exchange, subject to the following conditions:
- Condition of Item: Returned items must be in their original condition, unused, and in the same packaging as received. We reserve the right to refuse returns if the item does not meet these criteria.
- Return Process: To initiate a return, please contact our customer service team with your order number and reason for return. We will provide you with instructions on how to return the item(s). Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
- Refunds: Refunds will be issued to the original form of payment within 2 days of receiving the returned item(s). Shipping charges are non-refundable, and a restocking fee may apply.
- Exchanges: If you would like to exchange an item, please indicate the desired replacement when contacting customer service. Exchanges are subject to product availability.
- Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately for assistance. We will work with you to resolve the issue promptly.
- Video Condition: Video must be kept while unboxing the product. If you can’t watch the video, the product will not be returned
Our return policy is designed to ensure your satisfaction and provide a hassle-free shopping experience. If you have any questions or concerns, please don’t hesitate to reach out to our customer service team.